Introduction à Dynamics 365 Customer Service Enterprise
L’abonnement utilisateur qui inclut Dynamics 365 Customer Service, édition Enterprise, offre un support client avancé avec des outils pour la gestion des cas, des interactions et des résolutions, pour une efficacité accrue dans le service après-vente.
Prix de la licence Dynamics 365 Customer Service Enterprise
Dynamics 365 Customer Service Enterprise tarif de février 2026 en euro
| Nom de le licence | SKU | Segment | Engagement | Facturation | Prix public hors taxe | Prix public TTC en euros |
|---|---|---|---|---|---|---|
| Dynamics 365 Customer Service Enterprise | CFQ7TTC0LFDZ-0001 | Commercial | 1 mois | Mensuel | 109,20 | 131,04 |
| Dynamics 365 Customer Service Enterprise | CFQ7TTC0LFDZ-0001 | Commercial | 3 ans | Mensuel | 3 439,80 | 4 127,76 |
| Dynamics 365 Customer Service Enterprise | CFQ7TTC0LFDZ-0001 | Commercial | 1 an | Mensuel | 1 146,60 | 1 375,92 |
| Dynamics 365 Customer Service Enterprise | CFQ7TTC0LFDZ-0001 | Commercial | 1 an | Annuel | 1 092,00 | 1 310,40 |
| Dynamics 365 Customer Service Enterprise | CFQ7TTC0LFDZ-0001 | Commercial | 3 ans | Triennial | 3 276,00 | 3 931,20 |
| Dynamics 365 Customer Service Enterprise | CFQ7TTC0LFDZ-0001 | Commercial | 3 ans | Annuel | 3 276,00 | 3 931,20 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer | CFQ7TTC0LFDZ-0003 | Commercial | 1 mois | Mensuel | 20,76 | 24,91 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer | CFQ7TTC0LFDZ-0003 | Commercial | 3 ans | Mensuel | 654,12 | 784,94 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer | CFQ7TTC0LFDZ-0003 | Commercial | 1 an | Mensuel | 218,04 | 261,65 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer | CFQ7TTC0LFDZ-0003 | Commercial | 1 an | Annuel | 207,60 | 249,12 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer | CFQ7TTC0LFDZ-0003 | Commercial | 3 ans | Triennial | 622,80 | 747,36 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer | CFQ7TTC0LFDZ-0003 | Commercial | 3 ans | Annuel | 622,80 | 747,36 |
| Dynamics 365 Customer Service Enterprise Device | CFQ7TTC0LFDZ-0006 | Commercial | 1 mois | Mensuel | 166,32 | 199,58 |
| Dynamics 365 Customer Service Enterprise Device | CFQ7TTC0LFDZ-0006 | Commercial | 3 ans | Mensuel | 5 239,08 | 6 286,90 |
| Dynamics 365 Customer Service Enterprise Device | CFQ7TTC0LFDZ-0006 | Commercial | 1 an | Mensuel | 1 746,36 | 2 095,63 |
| Dynamics 365 Customer Service Enterprise Device | CFQ7TTC0LFDZ-0006 | Commercial | 1 an | Annuel | 1 663,20 | 1 995,84 |
| Dynamics 365 Customer Service Enterprise Device | CFQ7TTC0LFDZ-0006 | Commercial | 3 ans | Triennial | 4 989,60 | 5 987,52 |
| Dynamics 365 Customer Service Enterprise Device | CFQ7TTC0LFDZ-0006 | Commercial | 3 ans | Annuel | 4 989,60 | 5 987,52 |
| Dynamics 365 unified routing add-on | CFQ7TTC0LFDZ-0007 | Commercial | 1 mois | Mensuel | 831,84 | 998,21 |
| Dynamics 365 unified routing add-on | CFQ7TTC0LFDZ-0007 | Commercial | 1 an | Mensuel | 8 734,32 | 10 481,18 |
| Dynamics 365 unified routing add-on | CFQ7TTC0LFDZ-0007 | Commercial | 1 an | Annuel | 8 318,40 | 9 982,08 |
| Dynamics 365 unified routing add-on – Extended Service Term | CFQ7TTC0LFDZ-0055 | Commercial | 1 mois | Mensuel | 831,84 | 998,21 |
| Dynamics 365 for Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer A – Extended Service Term | CFQ7TTC0LFDZ-0058 | Commercial | 1 mois | Mensuel | 20,76 | 24,91 |
| Dynamics 365 Customer Service Enterprise Device – Extended Service Term | CFQ7TTC0LFDZ-005K | Commercial | 1 mois | Mensuel | 166,32 | 199,58 |
| Dynamics 365 for Customer Service Enterprise Edition – Extended Service Term | CFQ7TTC0LFDZ-005P | Commercial | 1 mois | Mensuel | 109,20 | 131,04 |
| Dynamics 365 Customer Service Enterprise (Education Faculty Pricing) | CFQ7TTC0LFDZ-001J | Education | 1 mois | Mensuel | 60,00 | 72,00 |
| Dynamics 365 Customer Service Enterprise (Education Faculty Pricing) | CFQ7TTC0LFDZ-001J | Education | 1 an | Annuel | 600,00 | 720,00 |
| Dynamics 365 Customer Service Enterprise (Education Faculty Pricing) | CFQ7TTC0LFDZ-001J | Education | 1 an | Mensuel | 630,00 | 756,00 |
| Dynamics 365 Customer Service Enterprise (Education Student Pricing) | CFQ7TTC0LFDZ-001K | Education | 1 mois | Mensuel | 43,68 | 52,42 |
| Dynamics 365 Customer Service Enterprise (Education Student Pricing) | CFQ7TTC0LFDZ-001K | Education | 1 an | Annuel | 436,80 | 524,16 |
| Dynamics 365 Customer Service Enterprise (Education Student Pricing) | CFQ7TTC0LFDZ-001K | Education | 1 an | Mensuel | 458,64 | 550,37 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (Education Faculty Pricing) | CFQ7TTC0LFDZ-001P | Education | 1 mois | Mensuel | 11,40 | 13,68 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (Education Faculty Pricing) | CFQ7TTC0LFDZ-001P | Education | 1 an | Annuel | 114,00 | 136,80 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (Education Faculty Pricing) | CFQ7TTC0LFDZ-001P | Education | 1 an | Mensuel | 119,76 | 143,71 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (Education Student Pricing) | CFQ7TTC0LFDZ-001Q | Education | 1 mois | Mensuel | 8,28 | 9,94 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (Education Student Pricing) | CFQ7TTC0LFDZ-001Q | Education | 1 an | Annuel | 82,80 | 99,36 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (Education Student Pricing) | CFQ7TTC0LFDZ-001Q | Education | 1 an | Mensuel | 86,88 | 104,26 |
| Dynamics 365 unified routing add-on (Education Student Pricing) | CFQ7TTC0LFDZ-0021 | Education | 1 mois | Mensuel | 124,80 | 149,76 |
| Dynamics 365 unified routing add-on (Education Student Pricing) | CFQ7TTC0LFDZ-0021 | Education | 1 an | Annuel | 1 248,00 | 1 497,60 |
| Dynamics 365 unified routing add-on (Education Student Pricing) | CFQ7TTC0LFDZ-0021 | Education | 1 an | Mensuel | 1 310,40 | 1 572,48 |
| Dynamics 365 unified routing add-on (Education Faculty Pricing) | CFQ7TTC0LFDZ-0023 | Education | 1 mois | Mensuel | 166,32 | 199,58 |
| Dynamics 365 unified routing add-on (Education Faculty Pricing) | CFQ7TTC0LFDZ-0023 | Education | 1 an | Annuel | 1 663,20 | 1 995,84 |
| Dynamics 365 unified routing add-on (Education Faculty Pricing) | CFQ7TTC0LFDZ-0023 | Education | 1 an | Mensuel | 1 746,36 | 2 095,63 |
| Dynamics 365 Customer Service Enterprise Device (Education Student Pricing) | CFQ7TTC0LFDZ-003D | Education | 1 an | Mensuel | 699,24 | 839,09 |
| Dynamics 365 Customer Service Enterprise Device (Education Student Pricing) | CFQ7TTC0LFDZ-003D | Education | 1 an | Annuel | 666,00 | 799,20 |
| Dynamics 365 Customer Service Enterprise Device (Education Student Pricing) | CFQ7TTC0LFDZ-003D | Education | 1 mois | Mensuel | 66,60 | 79,92 |
| Dynamics 365 Customer Service Enterprise Device (Education Faculty Pricing) | CFQ7TTC0LFDZ-003F | Education | 1 an | Mensuel | 960,12 | 1 152,14 |
| Dynamics 365 Customer Service Enterprise Device (Education Faculty Pricing) | CFQ7TTC0LFDZ-003F | Education | 1 an | Annuel | 914,40 | 1 097,28 |
| Dynamics 365 Customer Service Enterprise Device (Education Faculty Pricing) | CFQ7TTC0LFDZ-003F | Education | 1 mois | Mensuel | 91,44 | 109,73 |
| Dynamics 365 unified routing add-on (Education Student Pricing) – Extended Service Term | CFQ7TTC0LFDZ-0054 | Education | 1 mois | Mensuel | 124,80 | 149,76 |
| Dynamics 365 unified routing add-on (Education Faculty Pricing) – Extended Service Term | CFQ7TTC0LFDZ-0057 | Education | 1 mois | Mensuel | 166,32 | 199,58 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (Education Student Pricing) – Extended Service Term | CFQ7TTC0LFDZ-0059 | Education | 1 mois | Mensuel | 8,28 | 9,94 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (Education Faculty Pricing) – Extended Service Term | CFQ7TTC0LFDZ-005B | Education | 1 mois | Mensuel | 11,40 | 13,68 |
| Dynamics 365 Customer Service Enterprise Device (Education Student Pricing) – Extended Service Term | CFQ7TTC0LFDZ-005L | Education | 1 mois | Mensuel | 66,60 | 79,92 |
| Dynamics 365 Customer Service Enterprise Device (Education Faculty Pricing) – Extended Service Term | CFQ7TTC0LFDZ-005M | Education | 1 mois | Mensuel | 91,44 | 109,73 |
| Dynamics 365 Customer Service Enterprise (Education Student Pricing) – Extended Service Term | CFQ7TTC0LFDZ-005Q | Education | 1 mois | Mensuel | 43,68 | 52,42 |
| Dynamics 365 Customer Service Enterprise (Education Faculty Pricing) – Extended Service Term | CFQ7TTC0LFDZ-005R | Education | 1 mois | Mensuel | 60,00 | 72,00 |
| Dynamics 365 Customer Service Enterprise (Non-Profit Pricing) | CFQ7TTC0LFDZ-001H | Non Profit | 1 mois | Mensuel | 27,24 | 32,69 |
| Dynamics 365 Customer Service Enterprise (Non-Profit Pricing) | CFQ7TTC0LFDZ-001H | Non Profit | 1 an | Annuel | 272,40 | 326,88 |
| Dynamics 365 Customer Service Enterprise (Non-Profit Pricing) | CFQ7TTC0LFDZ-001H | Non Profit | 1 an | Mensuel | 286,08 | 343,30 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (Non-Profit Pricing) | CFQ7TTC0LFDZ-001N | Non Profit | 1 mois | Mensuel | 5,16 | 6,19 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (Non-Profit Pricing) | CFQ7TTC0LFDZ-001N | Non Profit | 1 an | Annuel | 51,60 | 61,92 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (Non-Profit Pricing) | CFQ7TTC0LFDZ-001N | Non Profit | 1 an | Mensuel | 54,24 | 65,09 |
| Dynamics 365 unified routing add-on (Non-Profit Pricing) | CFQ7TTC0LFDZ-0022 | Non Profit | 1 mois | Mensuel | 332,76 | 399,31 |
| Dynamics 365 unified routing add-on (Non-Profit Pricing) | CFQ7TTC0LFDZ-0022 | Non Profit | 1 an | Annuel | 3 327,60 | 3 993,12 |
| Dynamics 365 unified routing add-on (Non-Profit Pricing) | CFQ7TTC0LFDZ-0022 | Non Profit | 1 an | Mensuel | 3 494,04 | 4 192,85 |
| Dynamics 365 Customer Service Enterprise Device (Non-Profit Pricing) | CFQ7TTC0LFDZ-003G | Non Profit | 1 an | Mensuel | 437,28 | 524,74 |
| Dynamics 365 Customer Service Enterprise Device (Non-Profit Pricing) | CFQ7TTC0LFDZ-003G | Non Profit | 1 an | Annuel | 416,40 | 499,68 |
| Dynamics 365 Customer Service Enterprise Device (Non-Profit Pricing) | CFQ7TTC0LFDZ-003G | Non Profit | 1 mois | Mensuel | 41,64 | 49,97 |
| Dynamics 365 unified routing add-on (Non-Profit Pricing) – Extended Service Term | CFQ7TTC0LFDZ-0056 | Non Profit | 1 mois | Mensuel | 332,76 | 399,31 |
| Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (Non-Profit Pricing) – Extended Service Term | CFQ7TTC0LFDZ-005D | Non Profit | 1 mois | Mensuel | 5,16 | 6,19 |
| Dynamics 365 Customer Service Enterprise Device (Non-Profit Pricing) – Extended Service Term | CFQ7TTC0LFDZ-005N | Non Profit | 1 mois | Mensuel | 41,64 | 49,97 |
| Dynamics 365 Customer Service Enterprise (Non-Profit Pricing) – Extended Service Term | CFQ7TTC0LFDZ-005S | Non Profit | 1 mois | Mensuel | 27,24 | 32,69 |
Licence Dynamics 365 Customer Service Enterprise en détail
L’abonnement utilisateur qui inclut Dynamics 365 Customer Service, édition Enterprise, offre un support client avancé avec des outils pour la gestion des cas, des queues et des SLA. Cette solution technique intègre l’omnichannel pour les interactions via e-mail, chat et voix, avec des automatisations AI pour des résolutions rapides. Elle supporte des knowledge bases et des analytics pour optimiser les performances des agents. Idéale pour les grandes entreprises, elle réduit les coûts de support en améliorant la satisfaction client, avec une intégration CRM pour une vue unifiée.
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