Introduction à Dynamics 365 Contact Center Voice
Le Dynamics 365 Contact Center Voice est une solution de centre de contact basée sur Copilot qui apporte de l’intelligence, de l’automatisation et de l’efficacité à chaque canal d’engagement client. Cette licence additionnelle à Dynamics 365 Customer Service Enterprise fournit des capacités vocales natives dans le cadre de votre engagement client, pour une communication vocale avancée.
Prix de la licence Dynamics 365 Contact Center Voice
Dynamics 365 Contact Center Voice tarif de février 2026 en euro
| Nom de le licence | SKU | Segment | Engagement | Facturation | Prix public hors taxe | Prix public TTC en euros |
|---|---|---|---|---|---|---|
| Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise | CFQ7TTC0TDL7-0008 | Commercial | 1 an | Mensuel | 819,00 | 982,80 |
| Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise | CFQ7TTC0TDL7-0008 | Commercial | 1 mois | Mensuel | 78,00 | 93,60 |
| Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise | CFQ7TTC0TDL7-0008 | Commercial | 1 an | Annuel | 780,00 | 936,00 |
| Dynamics 365 Contact Center Voice | CFQ7TTC0TDL7-000B | Commercial | 1 an | Mensuel | 1 037,04 | 1 244,45 |
| Dynamics 365 Contact Center Voice | CFQ7TTC0TDL7-000B | Commercial | 1 mois | Mensuel | 98,76 | 118,51 |
| Dynamics 365 Contact Center Voice | CFQ7TTC0TDL7-000B | Commercial | 1 an | Annuel | 987,60 | 1 185,12 |
| Dynamics 365 Contact Center Voice – Extended Service Term | CFQ7TTC0TDL7-0011 | Commercial | 1 mois | Mensuel | 98,76 | 118,51 |
| Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise – Extended Service Term | CFQ7TTC0TDL7-0015 | Commercial | 1 mois | Mensuel | 78,00 | 93,60 |
| Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Education Student Pricing) | CFQ7TTC0TDL7-0001 | Education | 1 an | Mensuel | 327,60 | 393,12 |
| Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Education Student Pricing) | CFQ7TTC0TDL7-0001 | Education | 1 mois | Mensuel | 31,20 | 37,44 |
| Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Education Student Pricing) | CFQ7TTC0TDL7-0001 | Education | 1 an | Annuel | 312,00 | 374,40 |
| Dynamics 365 Contact Center Voice (Education Student Pricing) | CFQ7TTC0TDL7-0004 | Education | 1 an | Mensuel | 414,48 | 497,38 |
| Dynamics 365 Contact Center Voice (Education Student Pricing) | CFQ7TTC0TDL7-0004 | Education | 1 mois | Mensuel | 39,48 | 47,38 |
| Dynamics 365 Contact Center Voice (Education Student Pricing) | CFQ7TTC0TDL7-0004 | Education | 1 an | Annuel | 394,80 | 473,76 |
| Dynamics 365 Contact Center Voice (Education Faculty Pricing) | CFQ7TTC0TDL7-0007 | Education | 1 an | Mensuel | 570,72 | 684,86 |
| Dynamics 365 Contact Center Voice (Education Faculty Pricing) | CFQ7TTC0TDL7-0007 | Education | 1 mois | Mensuel | 54,36 | 65,23 |
| Dynamics 365 Contact Center Voice (Education Faculty Pricing) | CFQ7TTC0TDL7-0007 | Education | 1 an | Annuel | 543,60 | 652,32 |
| Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Education Faculty Pricing) | CFQ7TTC0TDL7-0009 | Education | 1 an | Mensuel | 449,76 | 539,71 |
| Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Education Faculty Pricing) | CFQ7TTC0TDL7-0009 | Education | 1 mois | Mensuel | 42,84 | 51,41 |
| Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Education Faculty Pricing) | CFQ7TTC0TDL7-0009 | Education | 1 an | Annuel | 428,40 | 514,08 |
| Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Education Student Pricing) – Extended Service Term | CFQ7TTC0TDL7-000X | Education | 1 mois | Mensuel | 31,20 | 37,44 |
| Dynamics 365 Contact Center Voice (Education Student Pricing) – Extended Service Term | CFQ7TTC0TDL7-000Z | Education | 1 mois | Mensuel | 39,48 | 47,38 |
| Dynamics 365 Contact Center Voice (Education Faculty Pricing) – Extended Service Term | CFQ7TTC0TDL7-0012 | Education | 1 mois | Mensuel | 54,36 | 65,23 |
| Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Education Faculty Pricing) – Extended Service Term | CFQ7TTC0TDL7-0013 | Education | 1 mois | Mensuel | 42,84 | 51,41 |
| Dynamics 365 Contact Center Voice (Non-Profit Pricing) | CFQ7TTC0TDL7-0002 | Non Profit | 1 an | Mensuel | 259,56 | 311,47 |
| Dynamics 365 Contact Center Voice (Non-Profit Pricing) | CFQ7TTC0TDL7-0002 | Non Profit | 1 mois | Mensuel | 24,72 | 29,66 |
| Dynamics 365 Contact Center Voice (Non-Profit Pricing) | CFQ7TTC0TDL7-0002 | Non Profit | 1 an | Annuel | 247,20 | 296,64 |
| Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Non-Profit Pricing) | CFQ7TTC0TDL7-0006 | Non Profit | 1 an | Mensuel | 204,12 | 244,94 |
| Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Non-Profit Pricing) | CFQ7TTC0TDL7-0006 | Non Profit | 1 mois | Mensuel | 19,44 | 23,33 |
| Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Non-Profit Pricing) | CFQ7TTC0TDL7-0006 | Non Profit | 1 an | Annuel | 194,40 | 233,28 |
| Dynamics 365 Contact Center Voice (Non-Profit Pricing) – Extended Service Term | CFQ7TTC0TDL7-0010 | Non Profit | 1 mois | Mensuel | 24,72 | 29,66 |
| Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Non-Profit Pricing) – Extended Service Term | CFQ7TTC0TDL7-0014 | Non Profit | 1 mois | Mensuel | 19,44 | 23,33 |
Licence Dynamics 365 Contact Center Voice en détail
Le Dynamics 365 Contact Center Voice est une solution de centre de contact basée sur Copilot qui apporte de l’intelligence, de l’automatisation et de l’efficacité à chaque canal d’engagement client. Cette licence additionnelle à Dynamics 365 Customer Service Enterprise fournit des capacités vocales natives, avec reconnaissance vocale et routage intelligent. Elle supporte des enregistrements, des transcriptions et des analyses de sentiments pour optimiser les appels. Idéale pour les call centers, elle réduit les temps de réponse et améliore la qualité, en intégrant avec CRM pour une gestion unifiée des interactions vocales.
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